All your customer messages in one place
WhatsApp, Instagram, Facebook, and email in a single inbox. Your team replies from there, and each reply goes out through the same channel.
The problem
Customers write wherever it suits them: WhatsApp, Instagram, Facebook, or email. Each channel is checked separately, on different phones and computers. A message goes unanswered, and that customer goes to a competitor.
What we do
- All messages land in a single inbox
- Each conversation has an owner and a status: new, in progress, or closed
- You reply from the inbox, and the reply goes out through the same channel
- You see a customer's full history, even if they wrote through different channels
- Depending on your phone provider, calls too
- A simple report: how many requests came in and how many were handled
What stays the same
Your WhatsApp number and your accounts stay as they are.
First step and timing
We start by connecting the channels where you get the most messages. Meta's approval for WhatsApp and Instagram can take weeks; we go through it with you.
Who it's for
clinics, event venues, tourism, restaurants, and real estate agencies
Tell us what's eating up your time
Email us or message us on WhatsApp, and we'll suggest where to start. The first call is free.
Pre-filled WhatsApp message: Hi, I saw the unified inbox on digitales.mx and I'm interested.